MAC OS El Capitan or Higher. Click “Install Citrix Receiver” to run 21. Click continue 22. Click continue 23. Click continue on Software license agreement. Click Agree 25. Click install button. LBI Citrix MAC Installation Guide Page 6 of 10 Digital Services 26. Authenticate at prompt, this will be the local user name password, i.e. I am having some trouble finding a resolution to disable the Citrix receiver (v 12.2.0) from auto-starting on Mac El Capitan (v 10.11.6). In the application's preferences, there is no option to disable auto-startup. In System Preferences, the receiver isn't listed under 'Login Items.' Further, I don't see it in /Library/LaunchAgents. Jan 24, 2018 I have the same issue. Citrix v12.8.1 was working on both my work Macbook Pro (v10.11.6 El Cap) and my home Macbook Pro (v10.13.6 High Sierra) until yesterday, when both stopped working. My company provides a browser page with a link to my RTP Virtual Desktop (normally starts the Citrix Receiver).
Hi there,
Recently i've been facing the error 'You have not chosen to trust 'USERTrust RSA Certification Authority', the issuer of the server's security certificate.' when trying to log into Citrix Receiver.
I'm using a MacBook Pro (2012), version 10.11.6 (OS X El Capitan) and tried it in both Google Chrome and Safari. On a Windows computer I can still log in, so it's a Mac problem...
I've tried updating all applications on my Mac, Citrix Reciever as well as downloading the Citrix Workspace app (version 1903.1 for Mac which should be compatible with El Capitan, and of course after uninstalling Citrix Receiver), but still I get the same error...
Can anyone please help me out? Is it maybe that an update to a Mac OS X 10.12 or more is necessary to use Citrix nowadays?
Thank you so much in advance!
Katinka
Applicable Products
- ShareFile
Information
NOTE:| TIPS! Need Citrix Files for Mac? Download it here: http://dl.sharefile.com/cfmac |
Citrix Files makes accessing your files from a Mac much easier. It allows you to access files and folders from ShareFile directly through Finder on your Mac. Content is streamed when it is accessed and not permanently stored on your computer. Changes made to files in the ShareFile folder are automatically saved back to the cloud. Most Finder operations like drag and drop, copy and paste, move and rename, and others will automatically update to the cloud.
System Requirements
- macOS 10.12 Sierra
- macOS 10.13 High Sierra
- macOS 10.14 Mojave
Installation on macOS 10.11 El Capitan is possible, but Citrix no longer supports this version.
Install
Download the installer DMG. Open the installer package and follow the prompts to install Citrix Files. You will be required to provide an administrator password to complete the installation.
After installation, a volume named “Citrix Files” will appear. You may access this volume by clicking on the Citrix Files menu bar item and then clicking the folder icon. It will also appear in the Favorites sidebar in Finder windows. This volume displays all of the files and folders from your Citrix Files account.
Sign in
When starting the Citrix Files Desktop app for the first time, you are prompted to sign in with your Citrix Files Credentials.
Basic Operations
Citrix Files allows you to manage the files in your Citrix Files account the same way that you would manage files normally through Finder.
| Operation | Description |
|---|---|
| Open and Edit | Double click on a file in the Citrix Files folder. Make any edits necessary and then save the changes.
|
| Download | Drag and drop file(s) or folder(s) from the Citrix Files folder to another folder on your computer.
|
| Upload | Drag and drop file(s) or folder(s) from the Citrix Files folder to another folder on your computer. |
| Delete | Right click on a file or folder and select Move to Trash. You may also drag files and folders to the trash. |
| Move | Drag and drop file(s) or folder(s) from one location in the Citrix Files folder to another. |
| New Folder | Create a new folder in Citrix Files folder. |
Quick Tip:
The new local storage folder selection feature: Storage Folder
Recently accessed files and files made available offline are stored in a cache folder for fast access. In most cases, there is no need to change this location. Some users with hard drive partitions may wish to store cache data on another partition. You may change the folder where the cache is stored by clicking storage folder.
- The cache folder is named 'SFDriveMapper'. Please use the preferences menu to free up or remove data instead of deleting content directly.
- Choose a location that will always be available (an external hard drive is not recommended) -When you switch locations, the app will move data already in the cache to your new location.
Icon Overlays
Files and Folders will have an icon overlay representing the status of that item. The following defines what each icon overlay represents:
Right Click Menu
When you right click on a file or folder within Citrix Files, you will see some additional options. These options give you access to the functions available in Citrix Files for these items. Options will vary based on the types of files or folders you have selected, permissions, and account settings.
| Operation | Available For | Description |
|---|---|---|
| Share | Files and Folders | Copy Link - Copies a Citrix Files download link. Link settings will be determined by the Share options in your Preferences. Email with Citrix Files - Send a download link through email. Email options may be customized before sending, or by modifying default options in your Preferences. Email with mail app - Opens the Mail app in Mac OS. A new message is generated that contains a Citrix Files download link Initiate Approval - (For a single file only) Initiate an approval workflow on a file |
| Request Files | Single Folder | Copy Link - Copies a Citrix Files upload link. Link settings will be determined by the Share options in your Preferences. Email with Citrix Files - Send a upload link through email. Email options may be customized before sending, or by modifying default options in your Preferences. Email with mail app - Opens the Mail app in Mac OS. A new message is generated that contains a Citrix Files upload link |
| Check Out | Single File | Check Out a file to prevent other users from making changes |
| View Details | Single File or Folder | View detailed information for a file or folder. The details window provides access to multiple file versions, notes, or checkout details |
| Refresh Contents | Single Folder | Folder contents should update automatically as changes are made, but you may refresh contents manually using this function |
Additional actions are available under More Options.
| Operation | Available For | Description |
|---|---|---|
| Download | Files and Folders | For file(s) and folder(s), download allows you to download file(s) or folder(s) to a specific location on your computer. Note: For improved performance, use this option for large file downloads or downloading a large number of items. These downloads are optimized for bulk operations and do not store data in the cache. |
| Upload | Single Folder | Right click on a folder and upload allows you to upload files and folders from a specific location on your computer. Note: For improved performance, use this option for large file uploads or uploading a large number of items These downloads are optimized for bulk operations and do not store data in the cache. |
| Manage Permissions | Single Folder | Add users to a folder, modify folder permissions, and copy folder permissions from one user to another. |
| Add to Favorites | Single File or Single Folder | Adds the file or folder to the Favorites folder. |
| Preview | Single File | Stream a video file without downloading it (Available for .mp4, .ogg, .ogv, and .webm file types). |
Menu Bar Icon
This icon displays the current status of Citrix Files. A spinner over the icon indicates activity.
Uploads in progress or edits that are being saved back to Citrix Files will be indicated by a spinner. You will also see a spinner when navigating to a folder. The spinner indicates that the contents of a folder are being fetched and should appear after the spinner disappears.
Dashboard
Clicking on the menu bar icon will open the dashboard.
Recent Files - Files that have been uploaded or edited will appear in the list of recent files. Double click on a file to open it.
Workflow button - Open up a window containing Workflows where you can view
Open Citrix Files Folder - Opens the Citrix Files location in Finder
Overflow Menu
This provides access to Preferences, Send Feedback, Help Launch Website, and Quit.Provide a rating for the app and leave detailed comments.
Help - Provides links to support and legal resources. This menu also allows you to report a technical problem with the app to the development team.
Launch Website - Opens the Citrix Files website.
Quit - Quits the App.
Preferences - Opens the Preferences for the App.
Preferences
Preference | Description |
|---|---|
Account | Log out - Logs you out of your account. Cached files are deleted |
App Settings | Cache - Hover over the ? for details and cache usage |
Share Options | Notifications - Set default notifications that are applied when sharing |
Open and Edit
Open and Edit has been tested with the following applications:
- Adobe Acrobat Reader DC
- Adobe Photoshop
- Keynote
- Numbers
- Microsoft Excel 2008, 2011, 2016, 2017
- Microsoft PowerPoint 2008, 2011, 2016, 2017
- Microsoft Word 2008, 2011, 2016, 2017
- Pages
- Preview
- Sketch
- TextEdit
Other applications will be tested and fully supported during the course of the Beta program. Please report any issues you experience with open and edit.
Users are welcome to use Citrix Files for Mac with any application, however when using applications that are not listed above, we recommend saving local copies before uploading to Citrix Files until compatibility has been tested.
Conflict Prevention
Citrix Files for Mac provides end user notifications when another user uploads a new version of a file or checks a file out while you are also viewing / editing the file, in order to prevent file conflicts.
Notification when someone uploads a new version of the file you also have open:
Notification when someone checks out a file while you also have that file open:
Citrix Files Drive Unavailable
Citrix Files gives you access to the files on your Workspace account by making them available as a storage drive (like an SD card or a thumb drive). This drive needs to mount itself into your Mac's file system before files can be accessed from Citrix Files. If the Citrix Files app experiences an issue with mounting, the app menu bar icon will show a warning symbol. You will need to ensure the drive mounts properly before you may use Citrix Files.
Reconnect the Drive
- Click the Citrix Files menu bar icon.
- Click Reconnect.
Relaunch the App
You may need to relaunch Citrix Files app in case the app experiences an issue with mounting.
- Close any files that may be open in Citrix Files (Ex: You have opened a Word document in Citrix Files).
- Click on the Citrix Files menu bar icon.
- Click on (...).
- Select Quit.
- Open Citrix Files app in your Applications folder.
Reinstall Citrix Files
Citrix Files installs a kernel extension or kext to mount the drive.
- Click the Citrix Files menu bar icon.
- Click on (...).
- Select Preferences.
- Click Uninstall and Confirm.
- Download and install Citrix Files again.
Latest Citrix Receiver For Mac
Additional Resources
Citrix Receiver For El Capitan Mac Os X 10 11
CTX119253- Language Support for Citrix Products